Buyer's Guide

How does the store work?

 

While we are an authorized retailer of all of the designers featured on our website, and the dress you are looking for may not be currently available at our online store.  If you don’t see the dress you are looking for, please contact us at 1.888.883.7377, or complete our online contact us form and one of our bridal consultants will contact you.

How do I order?

 

There are a number of ways you can order from us.

Ordering Online:

Once you find the dress you like, simply choose a size and color(s) and click on the “add to cart” button for the item you wish to purchase.  Once you have finished shopping, click on the “view cart” button to begin the checkout process.  After we have received the order from you, we will send you an email to let you know your order is in our system.  If you chose "process my order immediately", you are sure about your sizes and your order is not associated with any other bridal party orders, we will process your order right away. Otherwise, one of our bridal consultants will contact you to confirm your order within 2 business days. We will also send you an Order Confirmation email to notify you that your order has been placed with the designer, and the estimated shipping date.

Ordering by Phone:

We are always happy to talk to our customers!  If you prefer to place your order by phone, please call 1-888-883-7377 during our business hours and one of our bridal consultants would be happy to help you.  Please have your designer style number, colors and sizes ready.  Our bridal consultant will generate and email a confirmation to you through Echo Sign (electronic document) – you must review, and sign the order confirmation in your email. The order is not charged or placed until we receive your signature on the confirmation form.  

What size should I order?

 

Please refer to the size charts on our website to help determine your sizes.  Note that some designers may charge extra for larger sizes (e.g., size 18 or larger), or for extra length.  These additional charges are typically very small. Please be certain to order the right size. You may also want to read our information on "How to Measure".

When should I order?

 

Depending on the designers you choose, the dress could take up to 16 weeks from the date of order.  Special orders could take up to 18 weeks for delivery from the designers.  Therefore, we recommend placing an order as soon as possible to allow enough time for shipping and any alterations.

In addition, we strongly recommend placing the order for all the bridesmaid dresses at the same time.  This ensures that all the dresses are requested to the designer to cut from the same batch of fabric.  Making all the dresses from the same batch of fabric is important because the color and weave of the fabric can vary slightly across batches.  We want everything to look perfect on your wedding day! For more information on multiple dress management, read "My bridesmaids are ordering their dresses separately" under this section.

My bridesmaids are ordering their dresses separately.

 
We want everything to look perfect on your wedding day! For this reason, we would request the designer to make the dresses from the same batch of fabric. Making all the dresses from the same batch of fabric is ideal because the color and weave of the fabric can vary slightly across batches. Luckily, you will not have to worry about all that; we can help you manage your bridal party orders that are registered under the same wedding (See How it works). With your successful registration and clear instruction to your bridesmaids, we are able to identify your bridesmaids' orders even if they order from different cities. We place orders for them with the designer together, and request that they get made from the same fabric lot.

 *NOTE: In order to have a chance of making all of the dresses from the same batch of fabric (we cannot guaranty designers will always be able to accommodate), we cannot process the orders for the event until the entire group has submitted the individual order. We will keep you informed of the status of everyone's orders, but we will need everyone's cooperation. Please remember that dresses take up to 16 weeks to order in. The delivery time frame stated in the order starts after the order is processed.
 
 All you need to do is this:

 1) Click, Complete Register My Bridal Party form.
 2) Tell your bridesmaids to order and give them clear instructions for check out. (read How it works)
 

How do I find my product?

 

To find the product(s) you're looking for, you may (1) use the navigation menus on the top of our website. (2) type a keyword (e.g, maternity, any fabric keyword such as satin, or simply the designer/style number) into the SEARCH box. If you have any trouble locating a product, feel free to contact customer care for assistance.

How do I navigate the site?

 

To navigate this website, simply click on a category you might be interested in. Categories are located on the top of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer care for assistance.

How do I use a coupon?

  After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.