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All dresses are made to order for size and color selected by the customer, and as such all sales are final.
Orders cannot be cancelled or changed once they have been entered, and are paid in full when the order is placed. Telephone orders are not considered finalized until forms have been returned to us with customer’s initial and signature.
Our size chart is available on our websites at http://www.perfect-bridesmaid-dresses.com/all-bridesmaid-dresses-size-charts.html. Please note that all dresses are made to order for size and color only – they are not custom made to your specific measurements. Please take care in having your measurement taken accurately. In order to achieve a customized (perfect) fit, alterations might be required. The customer is solely responsible for size and color selection.
Our manufacturers only accept returns in the case of damaged or incorrectly delivered merchandise. We are, therefore, limited to accepting returns under similar circumstances. We carefully inspect every order to ensure it's exactly what you ordered and in absolutely perfect condition. If you find something we missed, you have 2 business days from the time UPS delivers to the designated shipping address to let us know so we can remedy the situation immediately.
Due to the nature of the designer’s dresses, majority of the bridal salons share the above return policy.
Every merchandise we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt, please contact us within 2 business days from the time UPS delivers to the designated shipping address. You must provide us a digital picture of the damage in question in email immediately. If you want us to re-inspect your merchandise, you must return the item to us at your expense via UPS 3-Day Select. Remedy will be determined on a case by case basis upon verification.
Returned merchandise needs to have their original tags with their original bag and must be in brand new, unworn condition. We do not accept return on any merchandise that is altered in any way or is with stains, dirt, make-up, cigarette odor, perfume, pet hair, etc. Perfect Bridal reserves the right to either refuse any merchandise that does not meet our requirements, or deduct US $120.00 from the refund to cover professional cleaning of the gown, whichever Perfect Bridal deems appropriate.
Any merchandise that is proved non-defective after re-inspection or does not meet the above criteria will shipped back to the customers. Returned shipping charges will be paid by the customers.
If the package is refused at delivery, canceled after shipment, or returned as undeliverable for any reason are subject to shipping charges both ways and 25% restocking fee.
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