Return Policy

What is your return policy?


All our designer dresses are made to order, which means the designer manufactures your dress/dresses based on your choices (exact style, size, and color). Our designers do not accept any returns, therefore, we do not offer returns or exchanges. We carefully inspect every order to ensure it’s exactly the items that you ordered and that all items are in perfect condition. Should you find anything in your order we might have missed (damaged or incorrectly delivered merchandise), you have 2 business days from the time the carrier delivers to the designated shipping address to contact us so that we can remedy the situation immediately. 

How do I return my product?

  All dresses are made to order for size and color, as a result, once an order is accepted and processed, we cannot accept any returns/exchanges.  Please see our return policy in this section.

In the very rare situation where the product is damaged or damaged upon receipt, please contact us within 2 business days from the time the carrier delivers to the designated shipping address. You can fill out our online form to report and must provide us a digital picture of the damage in question in email immediately. If you want us to re-inspect your merchandise, you must return the item to us at your expense via UPS 3-Day Select. Remedy will be determined on a case by case basis upon verification. 

Returned merchandise needs to have their original tags with their original bag and must be in brand new, unworn condition. We do not accept return on any merchandise that is altered in any way or is with stains, dirt, make-up, cigarette odor, perfume, pet hair, etc. Perfect Bridal reserves the right to either refuse any merchandise that does not meet our requirements, or deduct US $120.00 from the refund to cover professional cleaning of the gown, whichever Perfect Bridal deems appropriate.  Absolutely no returns will be accepted after the wedding date.  

Any merchandise that is proved non-defective after re-inspection or does not meet the above criteria will be shipped back to the customers. Returned shipping charges will be paid by the customers